What Is Surgical House and How Can It Help With NDIS Equipment?

Key Points

Surgical House is a leading medical equipment supplier providing NDIS participants with mobility aids, assistive technology, and rehabilitation equipment
They offer comprehensive services including assessment, fitting, delivery, maintenance, and training for medical equipment
NDIS participants can access Surgical House equipment through both consumables and capital supports budgets
The company provides Australia-wide coverage with specialized NDIS support teams and streamlined claiming processes

Understanding Surgical House

Surgical House is one of Australia’s longest-established medical equipment suppliers, founded in 1957 and now operating as a key provider for NDIS participants. With over 65 years of experience in the healthcare sector, Surgical House has evolved from a traditional surgical equipment supplier to a comprehensive disability support provider specializing in mobility aids, assistive technology, and rehabilitation equipment.

For a broader view of sourcing equipment, including second-hand options, you can read our ultimate guide to buying, selling, and donating disability equipment.

What Makes Surgical House Unique

Surgical House distinguishes itself in the NDIS landscape through:

Extensive Product Range: Over 10,000 products across mobility, daily living aids, therapy equipment, and assistive technology
NDIS Expertise: Dedicated NDIS support teams trained in scheme requirements and funding processes
Australia-Wide Coverage: Service delivery across all states and territories with local support
Clinical Expertise: Qualified occupational therapists, physiotherapists, and equipment specialists on staff
Streamlined Processes: Simplified ordering, claiming, and delivery systems designed for NDIS participants

Company History and Credentials

Founded in Melbourne in 1957, Surgical House has grown from a small family business to a national leader in medical equipment supply. Key milestones include:

1957: Established as a surgical instrument supplier
1980s: Expanded into rehabilitation and mobility equipment
2000s: Developed comprehensive NDIS support services
2013: Became a registered NDIS provider from scheme inception
2025: Leading national provider with specialized NDIS divisions

The company maintains accreditation with:

NDIS Quality and Safeguards Commission
Australian Healthcare and Hospital Association (AHHA)
Medical Technology Association of Australia (MTAA)
Quality Innovation Performance (QIP) certification

NDIS Equipment Services

Mobility Equipment

Surgical House provides comprehensive mobility solutions including:

Manual Wheelchairs

Standard Wheelchairs: Basic mobility solutions for daily use
Lightweight Models: Reduced weight options for easier transport
Sports Wheelchairs: Specialized equipment for recreational activities
Custom Modifications: Seating systems, positioning aids, and accessories

Power Wheelchairs

Indoor/Outdoor Models: Versatile power mobility solutions
Heavy-Duty Options: Equipment for higher weight capacities
Pediatric Power Chairs: Specialized options for children
Advanced Controls: Switch, sip-and-puff, and head-control systems

Walking Aids

Walking Frames: Standard and wheeled options
Walking Sticks: Single-point and multi-point varieties
Crutches: Elbow and underarm styles
Gait Trainers: Specialized mobility training equipment

Daily Living Aids

Comprehensive range of equipment for independent living:

Bathroom Safety

Shower Chairs: Portable and fixed installation options
Bath Lifts: Powered and manual lifting systems
Toilet Aids: Raised seats, frames, and commodes
Grab Rails: Various styles and installation options

Kitchen Aids

Adaptive Utensils: Specially designed cutlery and tools
Reaching Aids: Reachers and grabbers for extended access
Kitchen Safety: Non-slip mats, jar openers, and safety equipment
Food Preparation: Modified cutting boards and preparation aids

Personal Care

Dressing Aids: Button hooks, zipper pulls, and sock aids
Grooming Equipment: Long-handled brushes and adaptive tools
Transfer Equipment: Slide boards and transfer discs
Positioning Aids: Cushions, wedges, and support systems

Assistive Technology

Advanced technology solutions for communication and access:

Communication Devices

Speech Generating Devices: High-tech and low-tech options
Eye Gaze Systems: Computer control through eye movement
Switch Systems: Various activation methods for device control
Communication Apps: Software solutions for tablets and smartphones

Computer Access

Alternative Keyboards: Specialized input devices
Mouse Alternatives: Head mice, joysticks, and trackballs
Voice Recognition: Speech-to-text software and systems
Screen Readers: Software for vision accessibility

Environmental Control

Smart Home Systems: Voice and switch-activated home control
Infrared Controllers: Universal remote control systems
Phone Systems: Amplified and accessible telephone options
Emergency Systems: Personal alarms and monitoring devices

Therapy Equipment

Professional-grade equipment for rehabilitation:

Exercise Equipment

Parallel Bars: Static and adjustable height options
Exercise Bikes: Wheelchair accessible and standard models
Therapy Tables: Height-adjustable treatment surfaces
Standing Frames: Active and passive standing systems

Sensory Equipment

Weighted Products: Blankets, vests, and lap pads
Sensory Tools: Fidget toys and calming equipment
Positioning Equipment: Supportive seating and lying systems
Therapy Balls: Various sizes for therapeutic activities

How NDIS Participants Access Surgical House Equipment

Through NDIS Funding Categories

Equipment from Surgical House can be accessed through different NDIS budget categories. Another key supplier you may want to explore is Independent Living Centres.

Consumables Budget (Core Supports)

Low-Cost Items: Equipment under $1,500
Disposable Products: Single-use medical supplies
Replacement Items: Regular replacement of worn equipment
Maintenance Supplies: Cleaning and care products

Many of these items fall under the NDIS Consumables category, which is part of your Core Supports budget.

Capital Supports Budget

High-Value Equipment: Items over $1,500 typically requiring quotes
Assistive Technology: Communication devices, computer access equipment
Mobility Equipment: Wheelchairs, power scooters, specialized mobility aids
Custom Equipment: Specially manufactured or modified items

Therapy Supports (Capacity Building)

Assessment Equipment: Tools used during therapy assessments
Training Aids: Equipment specifically for skill development
Therapy Tools: Items used in ongoing therapy sessions

The Ordering Process

Step 1: Assessment and Prescription

Professional Assessment: Evaluation by qualified clinician
Prescription Documentation: Clear recommendation for specific equipment
Trial Period: Testing equipment before purchase where appropriate
Customization Requirements: Noting any modifications needed

Step 2: NDIS Approval Process

Quote Preparation: Detailed quote including all components and services
Plan Manager Coordination: Working with plan managers for approval
NDIA Submission: Direct submission for agency-managed participants
Documentation Support: Providing all necessary supporting information

Step 3: Supply and Delivery

Equipment Preparation: Assembly and customization as required
Delivery Scheduling: Coordinated delivery to participant’s location
Installation Services: Professional setup and installation where needed
Training Provision: Comprehensive training on equipment use

Step 4: Ongoing Support

Warranty Services: Manufacturer warranty claims and repairs
Maintenance Programs: Regular servicing and upkeep
Technical Support: Ongoing assistance with equipment issues
Replacement Services: Coordination of equipment upgrades or replacements

Working with Different Plan Management Types

Self-Managed Participants

Direct Billing: Invoice participants directly for payment
NDIS Claims: Assistance with claim submission processes
Documentation: Comprehensive invoicing and receipts
Flexible Arrangements: Accommodation of individual payment preferences

Plan-Managed Participants

Plan Manager Coordination: Direct communication with plan managers
Streamlined Approval: Simplified approval processes
Automated Billing: Direct invoicing to plan management services
Progress Updates: Regular communication about order status

Agency-Managed Participants

NDIA Direct Billing: Invoice NDIA directly for approved equipment
Compliance Requirements: Strict adherence to NDIA procedures
Documentation Standards: Meeting all NDIA reporting requirements
Approval Processes: Working within NDIA approval timeframes

Specialized NDIS Services

Assessment and Consultation

Professional services to ensure appropriate equipment selection:

Occupational Therapy Assessments

Functional Assessments: Evaluation of participant capabilities and needs
Environmental Assessments: Home and workplace equipment requirements
Equipment Trials: Testing multiple options before final selection
Custom Recommendations: Tailored solutions for individual needs

Physiotherapy Consultations

Mobility Assessments: Evaluation of movement and positioning needs
Posture Analysis: Assessment of seating and positioning requirements
Exercise Equipment Selection: Choosing appropriate therapy equipment
Safety Evaluations: Ensuring equipment meets safety requirements

Custom Solutions

Specialized equipment modifications and custom manufacturing:

Wheelchair Modifications

Seating Systems: Custom cushions and positioning equipment
Control Modifications: Adapted joysticks and switching systems
Accessory Integration: Cup holders, communication device mounts, and bags
Power Upgrades: Enhanced batteries and motor systems

Communication Device Customization

Vocabulary Programming: Personalized communication content
Switch Configuration: Custom switch placement and programming
Mounting Systems: Secure attachment to wheelchairs and tables
Integration Services: Connecting multiple devices and systems

Training and Support

Comprehensive education services for participants and carers:

Equipment Training

Basic Operation: Fundamental equipment use and safety
Advanced Features: Maximizing equipment capabilities
Maintenance Training: Basic care and upkeep procedures
Troubleshooting: Identifying and resolving common issues

Carer Education

Transfer Techniques: Safe methods for assisting with equipment
Maintenance Procedures: Proper care and cleaning methods
Safety Protocols: Recognizing and preventing equipment-related hazards
Emergency Procedures: Dealing with equipment failures or emergencies

Advantages of Using Surgical House for NDIS Equipment

NDIS Expertise

Surgical House’s specialized NDIS knowledge provides several advantages:

Funding Navigation: Expert understanding of NDIS funding categories and requirements
Documentation Support: Comprehensive assistance with quotes and applications
Approval Processes: Streamlined procedures for faster equipment access
Compliance Assurance: Guaranteed adherence to NDIS quality and safety standards

Quality Assurance

Comprehensive quality management ensures reliable equipment:

Product Testing: Rigorous evaluation of all equipment before supply
Warranty Support: Comprehensive warranty coverage and claims management
Quality Standards: Adherence to Australian and international safety standards
Continuous Improvement: Regular review and upgrade of product offerings

Comprehensive Service

End-to-end support throughout the equipment lifecycle:

Assessment Services: Professional evaluation and recommendation
Supply Chain Management: Reliable sourcing and delivery
Installation Support: Professional setup and commissioning
Ongoing Maintenance: Regular servicing and repair services
Upgrade Pathways: Planned equipment upgrades and replacements

Geographic Coverage

National service delivery ensures consistent support:

Metropolitan Areas: Comprehensive coverage in all major cities
Regional Services: Extended coverage to regional and rural areas
Remote Support: Specialized services for remote locations
Consistent Standards: Uniform service quality across all locations

Working with Surgical House: A Step-by-Step Guide

Initial Contact and Assessment

Making First Contact

Phone or Online Inquiry: Initial discussion of equipment needs
NDIS Plan Review: Assessment of available funding and categories
Assessment Scheduling: Arranging professional evaluation if required
Documentation Gathering: Collecting existing prescriptions and reports

Professional Assessment Process

Comprehensive Evaluation: Detailed assessment of functional needs
Environmental Consideration: Evaluation of home and community environments
Equipment Trialing: Testing suitable options where possible
Recommendation Development: Creating detailed equipment recommendations

Quote and Approval Process

Quote Preparation

Detailed Specifications: Comprehensive description of recommended equipment
Cost Breakdown: Clear pricing for equipment, services, and ongoing support
Justification Documentation: Supporting rationale for equipment selection
Timeline Estimates: Expected delivery and installation timeframes

NDIS Approval

Submission Preparation: Ensuring all documentation meets NDIS requirements
Plan Manager Coordination: Working with plan managers for streamlined approval
NDIA Communication: Direct liaison with NDIA for agency-managed participants
Approval Tracking: Monitoring application progress and responding to queries

Equipment Supply and Installation

Pre-Delivery Preparation

Equipment Verification: Confirming specifications match approved quote
Customization Work: Completing any required modifications
Quality Checks: Final testing and quality assurance
Delivery Scheduling: Coordinating convenient delivery times

Installation and Commissioning

Professional Installation: Expert setup and configuration
Safety Testing: Comprehensive safety and function checks
User Training: Thorough training on operation and safety
Documentation Provision: Manuals, warranties, and support information

Ongoing Support and Maintenance

Regular Maintenance

Scheduled Servicing: Preventive maintenance programs
Performance Monitoring: Regular checks on equipment function
Upgrade Assessments: Evaluation of changing needs and equipment capabilities
Documentation Updates: Maintaining comprehensive service records

Problem Resolution

Technical Support: Phone and online assistance for issues
Repair Services: Professional repair and parts replacement
Warranty Claims: Management of manufacturer warranty issues
Equipment Replacement: Coordination of replacement equipment when needed

Cost Considerations and NDIS Funding

Understanding Equipment Costs

Equipment costs through Surgical House vary based on several factors:

Equipment Categories

Basic Mobility Aids: $50-$500 for simple walking aids and basic equipment
Standard Wheelchairs: $500-$3,000 for manual wheelchairs with standard features
Power Mobility: $5,000-$30,000 for power wheelchairs and scooters
Communication Technology: $2,000-$15,000 for speech generating devices
Custom Solutions: Variable pricing based on complexity and customization

Additional Services

Assessment Fees: $150-$400 for professional evaluations
Installation Services: $100-$500 depending on complexity
Training Programs: $100-$300 for comprehensive user training
Maintenance Contracts: Annual fees of 5-15% of equipment value

NDIS Funding Strategies

Maximizing NDIS funding for equipment requires strategic planning:

Budget Allocation

Core vs. Capital: Understanding which budget category applies
Timing Considerations: Planning purchases around plan renewal dates
Flexible Funding: Maximizing use of flexible budget categories
Stated Supports: Managing equipment funded through stated supports

Cost Management

Quote Comparison: Comparing multiple supplier quotes
Value Assessment: Evaluating total cost of ownership including maintenance
Upgrade Planning: Planning for future equipment needs and upgrades
Warranty Optimization: Maximizing warranty coverage and terms

Technology and Innovation

Emerging Technologies

Surgical House stays current with technological advances:

Smart Technology Integration

IoT Connectivity: Internet-connected equipment for remote monitoring
App Integration: Smartphone and tablet control of equipment
Data Analytics: Equipment usage tracking and optimization
Predictive Maintenance: Early warning systems for equipment issues

Artificial Intelligence Applications

Adaptive Controls: Learning systems that adapt to user patterns
Voice Recognition: Advanced voice control for hands-free operation
Predictive Text: Communication devices with intelligent word prediction
Environmental Adaptation: Systems that adapt to environmental conditions

Future Equipment Trends

Anticipated developments in disability equipment:

Miniaturization

Smaller Devices: More portable and discrete equipment options
Integrated Systems: Multiple functions combined in single devices
Wearable Technology: Equipment integrated into clothing and accessories
Implantable Options: Advanced solutions for specific disabilities

Enhanced Connectivity

Universal Compatibility: Equipment that works across multiple platforms
Cloud Integration: Data storage and synchronization across devices
Remote Support: Technical assistance through connected equipment
Automatic Updates: Software and configuration updates via internet

Quality and Safety Standards

Regulatory Compliance

Surgical House maintains strict adherence to safety standards:

Australian Standards

AS/NZS Standards: Compliance with Australian and New Zealand safety standards
TGA Approval: Therapeutic Goods Administration approval for medical devices
ACMA Compliance: Australian Communications and Media Authority standards for electronic devices
WorkSafe Standards: Occupational health and safety compliance

International Standards

ISO Certification: International Organization for Standardization compliance
CE Marking: European Conformity marking for imported equipment
FDA Approval: Food and Drug Administration approval for relevant devices
IEC Standards: International Electrotechnical Commission standards for electronic equipment

Quality Management Systems

Comprehensive quality assurance processes ensure equipment reliability:

Testing Procedures

Pre-Delivery Testing: Comprehensive function and safety testing
Quality Control: Random sampling and testing of equipment batches
User Feedback: Regular collection and analysis of user experiences
Continuous Improvement: Ongoing refinement of products and processes

Documentation Systems

Traceability: Complete records of equipment sourcing and modifications
Maintenance Records: Comprehensive service and repair documentation
User Manuals: Clear, comprehensive operating instructions
Safety Information: Detailed safety guidelines and warnings

Getting Started with Surgical House

Initial Steps for NDIS Participants

Before Contacting Surgical House

Review Your NDIS Plan: Understand available funding and categories
Gather Documentation: Collect existing assessments and prescriptions
Identify Needs: Clearly define equipment requirements and goals
Consider Environment: Assess home and community accessibility needs

Making Initial Contact

Phone Consultation: Call to discuss needs and available services
Online Inquiry: Submit details through the website contact form
Referral Process: Accept referrals from healthcare professionals
Information Request: Request brochures and product information

What to Expect

First Consultation

Needs Assessment: Comprehensive discussion of requirements and goals
Product Options: Review of suitable equipment options and features
Funding Discussion: Explanation of NDIS funding processes and requirements
Timeline Planning: Expected timeframes for assessment, approval, and delivery

Ongoing Relationship

Regular Reviews: Periodic assessment of equipment performance and needs
Upgrade Planning: Discussion of future equipment needs and improvements
Support Services: Ongoing technical support and maintenance services
Training Opportunities: Additional training as needs change or equipment updates

Frequently Asked Questions

How do I know if Surgical House is right for my NDIS equipment needs?

Surgical House is well-suited for participants requiring comprehensive equipment solutions with professional support. They excel in complex mobility equipment, assistive technology, and situations requiring ongoing support and maintenance. Consider Surgical House if you need professional assessments, custom solutions, or prefer working with a large, established provider with national coverage. Their NDIS expertise makes them particularly valuable for participants navigating complex funding situations or requiring expensive equipment.

What’s the difference between buying from Surgical House versus other suppliers?

Surgical House offers specialized NDIS knowledge, comprehensive support services, and professional clinical expertise that smaller suppliers may not provide. They have dedicated NDIS teams, streamlined approval processes, and national service coverage. However, they may not always be the lowest-cost option for simple equipment. Their value lies in the comprehensive service package, professional assessments, installation support, and ongoing maintenance services rather than purely competitive pricing.

How long does it typically take to get equipment through Surgical House via NDIS funding?

Timeframes vary significantly based on equipment complexity and funding pathways. Simple items from consumables budgets may be available within 1-2 weeks. Standard equipment requiring quotes typically takes 4-8 weeks from initial assessment to delivery. Complex or custom equipment can take 8-16 weeks or longer. Agency-managed participants often experience longer approval times than plan-managed participants. Surgical House can provide realistic timeframes based on specific equipment and funding situations.

Can Surgical House help if my equipment breaks down or needs repairs?

Yes, Surgical House provides comprehensive maintenance and repair services for equipment they supply. They handle warranty claims, arrange repairs, and can provide loan equipment during service periods. They maintain service records and can coordinate with manufacturers for warranty work. For complex equipment, they often recommend maintenance contracts to ensure ongoing support. They also provide technical support over the phone and can arrange on-site service for complex installations.

Do I need a prescription or assessment before ordering equipment from Surgical House?

Requirements depend on the equipment type and NDIS funding category. Simple consumable items may not require formal assessments, while complex assistive technology or mobility equipment typically needs professional recommendations. Surgical House can arrange assessments with their qualified staff if needed. For capital supports over $1,500, NDIS generally requires quotes and justification. They can guide you through documentation requirements and arrange necessary assessments as part of their service.

How does Surgical House handle equipment trials before purchase?

Surgical House offers trial periods for many equipment types, particularly mobility aids and communication devices. Trial availability depends on equipment type, hygiene considerations, and availability. They typically arrange trials after initial assessment to ensure appropriate equipment selection. Trial periods usually last 1-4 weeks, allowing time to assess suitability in the participant’s environment. Some trials may incur fees that can be offset against purchase costs. They’ll coordinate with NDIS funding for trial arrangements where appropriate.

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