Stop Fighting the Aged Care System. Get an Expert on Your Side.

Navigating the aged care system can be a lonely, frustrating, and overwhelming experience. From understanding ACAT assessments to choosing a provider and managing ongoing care, it often feels like a full-time job.

You don’t have to do it alone.

Our Aged Care Navigation Service in {suburb} is designed for families who want an expert in their corner. We are your professional guides and allies, using our deep industry knowledge to cut through the complexity, save you time, and ensure your loved one gets the best possible care.

When Do You Need a Navigator?

If you’re feeling stressed or stuck, we can help. We are the right partner if you are:

• Just starting the journey and feeling completely overwhelmed by My Aged Care.
• Trying to choose a Home Care Package provider and worried about high fees and poor service.
• Unhappy with your current provider and looking for support to resolve issues or switch.
• Concerned about quality of care and need an expert to help you address the problems.
• Time-poor and need a professional to manage the research, phone calls, and paperwork.

Our Navigation & Support Services

We offer a range of professional support services tailored to your specific needs.

1. Initial Consultation & Action Plan

It starts with a conversation. We’ll listen to your situation, assess your needs, and provide a clear, step-by-step Action Plan so you know exactly what needs to happen next.

2. Provider Selection & Negotiation

Choosing the right provider is critical. We use our industry knowledge to help you find high-quality, low-fee providers in {suburb}. We can help you compare contracts, ask the tough questions, and even negotiate on your behalf.

3. Issue Resolution & Provider Management

If you’re having problems with your current provider, we can help. We can act as your representative to formally address issues, mediate conversations, and, if necessary, manage the process of switching to a new provider.

4. Ongoing Support & Guidance

The aged care journey has many stages. We can provide ongoing support, helping you prepare for annual reviews and ensuring your care plan continues to meet your needs.


“Hiring Them Was the Best Money We Spent.”

“My siblings and I were tearing our hair out trying to understand my mum’s home care options. We were getting conflicting advice and felt completely lost. We engaged MD Home Care’s navigation service, and it was like a weight was lifted. Our navigator laid out all the options, helped us choose a fantastic provider, and even reviewed the contract. We would have wasted so much time and money without her.” - David L., {suburb}

Frequently Asked Questions

How is this different from a free advocacy service like OPAN? OPAN provides a crucial, government-funded service to uphold basic rights. Our Navigation Service is a private, professional consultancy for families who want a higher level of hands-on, expert support. We don’t just advise; we can manage the entire process for you, from research and phone calls to provider negotiation and issue resolution.

Are you truly independent? Yes. While we are an approved aged care provider, our Navigation Service is a separate, fee-for-service consultancy. Our primary duty is to you, our client. Our goal is to use our industry expertise to get you the best possible outcome, regardless of which provider you ultimately choose.

What are your fees? We offer an initial consultation for a fixed fee. From there, we can provide a tailored quote for a package of services based on your specific needs. Our goal is to provide exceptional value by saving you time, reducing your stress, and ensuring you get the most out of your loved one’s funding.

Stop Feeling Powerless. Take Control of Your Aged Care Journey.

You don’t have to be an expert in aged care, because we are. Let us be your guide and ally.